Questions new patients ask
If your question is not here, call or write to us. We answer within one working day.
Do I need a prescription?
For treatment paid by statutory health insurance, yes. Without a prescription you can still book us as a self-payer at the prices on our prices page.
Does my health insurance pay?
Statutory insurance covers prescribed treatment, minus the legal co-payment. Private insurers usually reimburse our invoices; check your own tariff for the exact rate.
What should I bring to the first appointment?
Your prescription, your insurance card, any recent reports or scans, comfortable clothes and a towel.
How do I cancel an appointment?
Call or email us at least 24 hours before. Appointments cancelled later may be charged, because we cannot offer the slot to another patient at short notice.
How quickly can I get an appointment?
New patients usually get a first appointment within one to two weeks. Urgent cases after surgery are prioritised.
Is the practice accessible?
Yes. The practice is on the ground floor with step-free access and an accessible toilet.
Ready to move without pain?
Send us a short message or call. New patients usually start within one to two weeks.